Your Zip Tour adventure starts when you check in at Guest Services. Payment for your Zip adventure tour will be taken at the time of booking. You can cancel or change your booking free of charge up to 24 hours prior to your booking. Any cancellation within 24 hours of the tour is non-refundable and any change (time or date) will incur a $25 change fee per person.
Children under 13 years of age must be accompanied by someone aged 16 or older. Please be at Guest Services in the Park at least 15 minutes prior to your tour time. You must be more than 122cms and weigh between 27 and 125kgs. Sorry no pregnant thrill seekers or people who have any current broken or dislocated limbs or previous neck or back injuries. If in doubt, call Guest services on 0508 247 478 or on +64 3 661 4754 if you’re calling from overseas.
Ziplining is all about adventure! We zip in all conditions, including rain. Please bring appropriate clothing and wear closed toe shoes. Layers are always recommended, even if it seems warm. Wear waterproofs if it’s looking wet and remember your sun protection on the sunny days.
The Long Ride involves a short walk from the vehicle to the start of the zipline, you will need to be prepared to walk for approximately 20 minutes (2km) on varying terrain which can be steep and uneven in places. You will also be carrying your equipment which consists of a helmet, harness and trolley.
During winter months, be sure to wear warm clothing. The temperature can feel colder once on the zipline and to be as comfortable as possible we recommend you bring a beanie, thermals, gloves, and warm and/or waterproof jacket.
If the park is closed due to weather conditions and your zip tour is cancelled, Guest Services will make contact with you to reschedule free of charge or arrange a full refund.
Bookings are essential for tours. It is recommended to book a week out for weekends or busy periods